15 Shocking Secret Employee Rules Disney Doesn’t Want You To Know

Cast Members Undergo Autograph Training

One of the great things about being a Disneyland cast member is you get to brighten the days of so many children. You are essentially their hero and it must feel rewarding to see the smiles on their little faces. One thing that comes with the territory of being a Disney character is being able to sign an authentic autograph for all the little ones (and some of the big ones).

At any point someone could ask for an autograph so it needs to be something you can do on a whim. This is why Disney has strict guidelines on how to do it. A signature is unique to each character, which means that no matter which actor is playing them, they need to be able to sign an autograph correctly. The above image shows how the “real” Aladdin would sign his name on official Disney stationary. It needs to be the same each time.

Cast Members Are Not Allowed To “Not Know” Something

When playing the role of a popular character, it’s always useful to get to know that person or creature. Having knowledge of their history, interests and background can really help an actor or actress fit the role with so much more conviction. But in most cases, it’s just not possible to know everything about the canon you’re supposed to be representing.

No more is this felt than at Disneyland where cast members are not only required to have in-depth knowledge about the fictional universe, but are not actually allowed to answer a question with “I don’t know”. They must always know the answer to a child’s enquiry. If on the off chance someone doesn’t know the answer to something, they have to find out for the guest. This will most likely mean picking up a phone and calling an operator who can help them find out the answer. Tough gig.